Respond to a Situation and Summarize Group Discussion — updated for August 2025 format, along with sample model answers, structure, and tips to get a high score.
Task 1: Respond to a
Situation
Structure (use this for every
situation)
1.
Opening: Greet or acknowledge the situation
naturally.
2.
Paraphrase: Briefly restate what happened or what
is expected.
3.
Response: Give your action, suggestion, or
explanation clearly.
4.
Closing: End politely or positively.
Time: 10 sec prep → 40 sec to speak.
Sample 1 – Apology
Situation
Prompt:
You borrowed your friend’s book but accidentally spilled water on it. Call your
friend and explain what happened.
Sample Answer:
Hi [Friend’s name], I’m really sorry, but I
accidentally spilled water on your book last night. I was reading it on the
table and didn’t notice the glass tipping over. I’ve already dried it as best
as I can, and I’ll buy you a new copy or replace it right away. I feel bad
about it and hope you understand.
Why it scores well:
- Clear
context, apology, and solution.
- Natural,
polite tone and good fluency.
Sample 2 – Workplace
Suggestion
Prompt:
Your manager wants ideas to improve teamwork in your office. Suggest one idea.
Sample Answer:
Thanks for asking. I think one effective way
to improve teamwork is to organize a short team-building session every month.
We can have group activities or small projects that mix people from different
departments. It would help employees communicate better and understand each
other’s roles.
Tips:
✔ Keep your suggestion realistic and positive.
✔ Use linking phrases like one good idea
could be…, this would help to….
Sample 3 – Complaint
Response
Prompt:
A customer complains that the food they received was cold. You are the
restaurant staff. Respond politely.
Sample Answer:
I’m really sorry to hear that, sir. Thank you
for bringing it to our attention. I’ll replace your meal with a freshly
prepared one right away, and I’ll make sure it’s served hot this time. We truly
value your feedback and apologize for the inconvenience.
Why it’s good:
- Polite tone,
empathy, clear solution, professional closing.
Task 2: Summarize Group
Discussion
Structure
1.
Introduction: Mention what the discussion was
about.
2.
Speaker
1’s View: Summarize key
idea.
3.
Speaker
2’s View: Summarize
contrasting/supporting idea.
4.
(Optional)
Speaker 3’s View:
Add if time allows.
5.
Conclusion: State final opinion or overall
summary.
Time: 3-min audio → 10 sec prep → 2 min speaking.
Sample 1 – Discussion on
Online Learning
Audio
Summary (you’d hear something like this):
Three people discuss online learning.
- Speaker 1
says online education provides flexibility and saves time.
- Speaker 2
argues it lacks face-to-face interaction and reduces motivation.
- Speaker 3
suggests a hybrid approach combining both methods.
Sample Answer:
The discussion was about the advantages and
disadvantages of online learning. The first speaker mentioned that online
education offers great flexibility and saves both time and travel expenses.
However, the second speaker disagreed, saying that it reduces student
motivation and the lack of physical interaction affects learning quality. The
third speaker concluded that a balanced or hybrid system would be the most
effective, combining the flexibility of online classes with the personal
connection of traditional classrooms.
Why it’s good:
- Balanced
summary, uses linking words, clear pronunciation.
Sample 2 – Discussion on Electric
Vehicles
Audio Summary (typical content):
- Speaker 1
supports electric vehicles for being eco-friendly.
- Speaker 2
worries about cost and battery disposal.
- Speaker 3
emphasizes need for government support.
Sample Answer:
The speakers discussed the growing popularity
of electric vehicles. One participant supported them because they are
environmentally friendly and help reduce pollution. Another pointed out that
electric cars are still expensive and that battery waste could harm the
environment. The third speaker said the government should offer subsidies and
improve charging infrastructure to encourage people to buy them. Overall, the
discussion highlighted both the potential benefits and current challenges of
electric vehicles.
Sample 3 – Discussion on
Social Media Impact
Sample Answer:
The discussion focused on how social media
influences young people. One speaker said it helps them stay connected and
informed. Another speaker argued that overuse leads to addiction and anxiety. A
third person mentioned that it depends on how individuals use it and suggested
setting time limits. In conclusion, the speakers agreed that social media can
be beneficial if used responsibly.
General Tips for High Score (for both
new tasks)
1.
Note
key words while listening
or reading (don’t try to write full sentences).
2.
Use
transition phrases:
First of all, On the other hand, In conclusion, etc.
3.
Speak
clearly and steadily
— don’t rush.
4.
Avoid
filler words
(umm, like, you know).
5.
End
with a confident final line
— e.g., Overall, that was the main idea of the discussion.
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