Formal letter
It is mainly written to the people
whom you have not met before or have no any relation. Moreover, people
whom you don’t know or are senior to you are related to this letter. You
will be provided such topics of the letters are like: job applications, letters
of complaint, letter of request to your manager, or requesting information.
You should mainly focus on the two
things:
Starting: Dear sir/madam,
Ending: Yours faithfully,
Note: you should make your writing
in a formal way. It should show the complete meaning. You cannot use short
abbreviations and contractions.
Here is the formal letter
structure
Dear Sir/Madam,
Paragraph 1- Say why you are writing
to them. (I am writing with regard to…)
Paragraph 2- Bullet point 1 and supporting details
Paragraph 3- Bullet point 2 and supporting details
Paragraph 4- Bullet point 3 and supporting details
I look forward to hearing from
you.
Yours faithfully,
[Your Full Name]
Useful Language
Below is a selection of useful
language for you to use in a formal letter. The phrases you choose will
depend on the context of the question.
Beginning
§ I am writing
this letter with regard to…
§ I am writing
to bring to your attention…
§ I am writing
to inform you that…
§ I am writing
to express my dissatisfaction with…..
Requests and Suggestions
I would be grateful if you
would…
· I
would like you to…
· I
am entitled to request that you….
· I
was wondering if it would be at all possible to….
· I
would like to suggest that….
Ending
· I
look forward to hearing from you.
· I
look forward to receiving your response.
· I
await your prompt service.
· I
thank you for your consideration.
· Please
respond at the earliest convenience.
Proposed Starting:
(formal and semi-formal letters)
In
response to your letter/ invitation/proposal/ complaint/ advertisement/ written
claim ......
In reply to your letter /invitation/ proposal/ complaint/ advertisement/
written claim ......
With the reference of your letter/invitation/proposal/ complaint/
advertisement/written claim ......
Example:
1) I am writing you in response to your invitation..........
2)
With the reference to your proposal..........
Vocabulary
to use in different situations:
Apology:
• I am very sorry but.......... (informal)
• I am terribly sorry, but.......... (semi-formal)
• I must apologise about.......... (formal)
• Please accept my apologies.......... (formal)
• I would like to apologize for.......... (formal)
• Please accept my sincere apologies..........
(formal)
Request:
• Could you please..........
• Could you possibly..........
• I would be grateful if you..........
• I would highly glad if you..........
• Would it be possible to..........
• I wonder if you could..........
• Would you be kind enough to..........
• would you mind doing..........
Seeking Help:
• I would appreciate
it if you could.......... (formal)
• I would be grateful if you could.......... (formal)
• Could you please.......... (informal)
• I was wondering if you could help me.......... (informal)
• I'd like you to.......... (informal)
• I would request you to.......... (semi-formal)
Complaint:
• I feel something should be
done about.......... (informal)
• I must complain about.......... (semi-formal)
• I can not resist myself to let you know
that.......... (informal)
• I am very much unhappy with.......... (semi-formal)
• I want you to know that.......... (informal)
• I am writing to express my dissatisfaction
about/with.......... (formal)
• I am writing to express my annoyance with..........
(semi-formal)
• I am not happy about/because.......... (informal)
• ..........was very disappointing.....
(semi-formal)
• .......... was utterly disappointing..... (semi-formal)
Satisfaction:
• I was very happy to learn
that.......... (informal)
• I was very happy to hear that.......... (informal)
• I was delighted to hear that.......... (formal)
• I was thrilled to find out that.......... (informal)
• I was glad to hear that.......... (semi-formal)
Suggestion:
• Perhaps we could........... (formal/
semi-formal, informal)
• Perhaps you can............
• I would like to suggest that...........
(semi-formal/ fomral)
• May I suggest that............
• Could you please...........
• I would highly appreciate it if you...........
(formal)
• Would it be a good idea to........... (semi-formal)
• Perhaps it would be a good idea to...........
(formal)
Asking for Information:
• I would like to know about/if...........
• I am writing to inquire about...........
• I am writing to find out about...........
• What I am looking for is...........
• I would like you to inform me...........
• I would appreciate it if you could provide
me...........
Providing Information:
• I would like to
inform you that...........
• Perhaps you should be informed
that............
• I guess you would be glad to know that...........
• Please be informed that............
• For your kind
notification...........
• I should let you know that...........
Giving good news:
• I am happy to advise you that... (formal)
• I am pleased to inform you that... (semi-formal)
• I am delighted to tell you that... (informal)
• I thought you might like to know that... (informal)
• I am happy to inform you that... (semi-formal)
Giving bad news:
• I regret to advise
you that... (formal)
• I regret to inform you that... (semi-formal)
• I am sorry to tell you that... (informal)
• I am afraid I have some bad news... (informal)
Conveying regards:
• Please convey my
greeting and best wished to your parents.
• Please pass on my best wishes to your wife and
children.
• Please give my best regards to your family.
• Please give my regards to your parents.
• My best wishes to your parents.
Concern/sympathy:
• I am/was sorry to hear about...
• I am writing to express my concern about...
• It breaks my heart to hear that... (informal)
• I wish I could revert it in any way... (informal)
Sample 1
On a recent holiday you lost a
valuable item. Fortunately, you have travel insurance to cover the cost of
anything lost.
Write a letter to the manager of
your insurance company. In your letter
• describe
the item you lost
• explain
how you lost it
• tell
the insurance company what you would like them to do.
Dear Sir/Madam
I am writing to inform you that I
recently lost my digital camera while on holiday in Vietnam.
The camera is a black Canon
70d and cost $1550 when I bought it new last month. It has a resolution of 20
megapixels, a Canon 67-millimeter lens and was in a brown leather case with my
name on it.
I lost it when I was having coffee
with my husband in the backpacker area of Ho Chi Minh City. I believe the
coffee shop was called Highlands Coffee and it was on Pham Ngu Lao Street.
We had been at the coffee shop for around 45 minutes when I noticed it was
missing.
I am entitled to make a claim for
the value of the above-mentioned item and request that you send me details on
what I need to do in order to proceed.
I look forward to hearing from you
at your earliest convenience.
Yours faithfully
John Smith
(162 words)
Sample 2
You should spend about 20 minutes
on this task.
You are due to start a new job next week but you will not be able
to because you have some problems.
Write a letter to your new employer. In your letter
• explain your situation
• describe your problems
• tell him/her when you think you can start.
You
should write at least 150 words.
You do NOT need to write your own address.
Begin your letter as follows:
Dear ...............,
Dear sir/madam,
I am writing concerning the
position of Assistant Office Manager that I am due to begin next Monday.
However, a problem has arisen.
As you know, I currently work for
my uncle's food-packing business, and you will remember from my interview that
I have gained valuable experience there. Unfortunately, he has had to go into
hospital for an operation, leaving my aunt in charge of both the home and the
business. She has asked me, as this is a particularly busy time of year, to
stay on and help her with the running of the office. I realize this will be
inconvenient to you, but very much hope that, given the circumstances, you
would be prepared to allow me to take up my position with you two weeks later
than planned. I would like to emphasize that I remain very keen to work with
you, and that I will be gaining further useful experience during this time.
I look forward to hearing from
you.
Yours sincerely,
John Forbes
(170 words)
You
should spend about 20 minutes on this task.
You
have been offered a job, asking you to start next week. You want the job very
much but, because of a previous commitment, you want to delay the start for
another two weeks.
Write
to the manager, accepting the job, but explaining your situation and asking for
a change to your start date.
You should write at
least 150 words.
You do NOT need to write any addresses.
Begin your letter as
follows:
Dear Sir or Madam,
Sample
Answer 1:
Dear Sir or Madam,
I am absolutely honoured
to learn from your email that you have finalised my joining as an executive in
your company. I consider it a great leap forward towards my future career, and
I will serve my position with my best effort. However, I am writing to seek
your permission for a delay in the joining date.
I am afraid I cannot join
on 15th June, the date you expect me to start. After I formally notified my
current employer a month ago, they welcomed my decision. However, they have
recently requested an extension to hand over the projects I am currently
working on and train a colleague. I am already committed to a project with my
current employer and I will need another week to finish it. Thus, the new
request from my manager forces me to work another two weeks with them.
Therefore, I would request
you to delay my joining date and I am absolutely positive about starting with
you from the 1st of July. I hope you will allow me to finish my commitment to
my current employer and let me join your company on 1st July.
I look forward to hearing
from you.
Yours faithfully,
Daren Smith
Sample 2
You
should spend about 20 minutes on this task.
A
friend recently told you that he/she had gone to an excellent restaurant. You
wonder if this restaurant will be suitable for your birthday party next week.
Write
a letter to your friend. In your letter,
· tell
your friend about your planned party
· ask
for details of the restaurant
· ask
what kind of food it serves and if your friend has any particular
recommendations
Write
at least 150 words.
You
do NOT need to write any addresses.
Begin your letter as follows:
Dear .......................,
Model Answer
Dear Ben,
I hope you’re doing great!
The other day you were talking about an excellent restaurant you visited, and I
was wondering if it might be a good place for my birthday party next week.
I’m planning a small
gathering with close friends, and I want to celebrate in a place with great
food and a nice atmosphere. Could you please let me know the name of the
restaurant and how to get there? Since we’re in London, I’d love to know if
it’s easily accessible by public transport. I'd also be interested in knowing
if car parking is available nearby as some of my friends would love to drive
their cars. Also please give me their Facebook or Google Business Page
addresses so that I can contact them.
Please do come to the
party. I’d also love to hear more about the type of cuisine they serve. Do they
have any standout dishes you’d recommend? If you have any personal favourites
from the menu, I’d love to know so I can check them out in advance.
I look forward to hearing from
you.
Yours Faithfully,
Ranjan Sony
Sample 3
You
should spend about 20 minutes on this task.
You
recently bought some train tickets for a journey a week in advance. When you
went to the station to catch the train, you were told you could not use the
tickets and the staff were very unhelpful to you.
Write
a letter to the train company. In your letter,
· describe
the problem you had with the tickets
· say
why you were unhappy with the staff
· suggest
what action the train company should take
Write
at least 150 words.
You
do NOT need to write any addresses.
Begin your letter as follows:
Dear
Sir or Madam,
Model Answer 1
Dear Sir or Madam,
I am writing to formally
complain about an issue I faced while attempting to travel with your company a
week ago. I hope you will take the necessary actions to address the issue
and make sure it does not happen in the future.
In relation to the problem
that I faced, on 5th February, I purchased three train tickets online for a
journey from Manchester to London on 11th February. However, upon arriving at
the station with my parents, I was informed that our tickets were invalid,
despite having received confirmation at the time of purchase. The explanation
from your staff was vague and I was not given a clear reason why our tickets
were not valid for the journey!
What disappointed me even
more was the unhelpful attitude of the staff. Instead of assisting me in
resolving the issue, they simply stated that I could not board the train and
made no effort to explain the reason behind it. Their dismissive behaviour left
me and my parents feeling frustrated and stranded, especially as we had
important commitments in London that day.
Given this inconvenience,
I kindly request a full refund for our unusable tickets and proper compensation
for the situation. Additionally, I urge you to provide better staff training in
customer service to ensure passengers receive appropriate support in such
situations.
I look forward to your
prompt response.
Yours faithfully,
Eva Watson
Sample 4
You
should spend about 20 minutes on this task.
You
have learned from a news article that a real estate company is going to build a
shopping centre near your home. However, you think that the shopping centre
should not be built there.
Write
a letter to the city counsellor. In your letter,
· say
how you have learned about the plan
· explain
how it is going to negatively affect the residential area where you live
· say
what you think the city council should do about it
Write
at least 150 words.
You
do NOT need to write any addresses.
Begin your letter as follows:
Dear
Sir or Madam,
Model
Answer:
Dear Sir or Madam,
I am a resident of Woodley
in Berkshire, and I have decided to write this letter after reading a recent
news article about the plan to build a shopping centre in our residential area.
Needless to say, we do not really like this idea, and I hope that you would
take the necessary initiatives to halt this project which would otherwise
disrupt the peaceful lives of the residents.
Our residential area is
already over-populated, with not enough streets and parking spaces. Of course,
the shopping centre will have its own parking spaces, but sometimes, those
parking spaces just might not be enough to accommodate all the cars. And if
that is the case, the mall visitors most likely would park their cars in our
streets and parking spaces, making our streets even more crowded. The
commotions, businesses and people would make our peaceful residential area
worse to live in.
Another problem is that
our residential area has a sizable, college and university-going, young
population who, most likely, would start wasting their time in the shopping
centre in the name of socializing and having fun, instead of focusing on their
studies.
These are just some of the
possible negative effects, but they should be good enough to convince you to
relocate this shopping centre to a commercial area, away from any residential
areas.
Thank you in advance.
Yours faithfully,
Keith Marshall
Sample 5
You
should spend about 20 minutes on this task.
You
have been staying in a foreign country for the last two years, and your visa is
about to expire next June. However, you are planning to take a three-months
professional course. You will need a visa extension.
Write
a letter to the consular in the embassy and ask for an extension on your visa.
Write
at least 150 words.
You
do NOT need to write any addresses.
Begin your letter as follows:
Dear
Sir or Madam,
Model
Answer
Dear Sir or Madam,
I am an international
student in the United Kingdom, and I came on a student visa about two years ago
from India. Since then I have been living in this great country and studying to
finish my post-graduation degree. If everything goes fine with my studies and
according to the schedule, I should be able to complete my degree in Civil
Engineering this coming June, which is only a few months away from now. So, no
problem there, and I would like to thank you again for that.
But, then, I am also
thinking of continuing my education for another three months after finishing my
post-graduation degree except, of course, the problem is, my visa is going to
expire as soon as I finish my degree. By the way, I want to use these
additional three months in pursuing a professional diploma course in “AutoCAD”
since it very much aligns with my ambition to prepare myself as a fine
Engineer.
Now that you know why I
want to stay another three months in your country, I would highly appreciate it
if you grant me a visa extension for that period.
Yours faithfully,
Chetan Singh
Sample 6
You
should spend about 20 minutes on this task.
Your company has recently
introduced a new uniform for the staff. But you have learned that the staff
members are not happy about it.
Write
a letter to your manager about it. In your letter,
· explain
why you think the staffs are not happy with the new uniform
· what
you want the new uniform to be like
· and
give some suggestions to handle the situation
Write
at least 150 words.
You
do NOT need to write any addresses.
Begin your letter as follows:
Dear
Sir or Madam,
Model
Answer 1:
Dear Sir or Madam,
I am a Senior Executive at
our company, and I am writing this letter to say a few words about the new
uniform code of our company which, I do not think, is exactly appreciated by
many of our company staff.
The problem is that the
majority of the staff of our company think that a new uniform code is just a
waste of time and money because it does not really help increase our
productivity in any way. Besides, they are also saying in private that
they are not willing to accept this new uniform code because they think that
the colours of the dresses are too “generic” and do not quite go along with the
prestige and reputation of our company.
So, now that we know why
the staffs are not ready to approve this new uniform code, the management can
actually suggest a different colour code (could be more than just one colour as
long as they are “unique”). Not only that but also the company can make an
offer to pay for the making charges of the uniforms to make this new uniform
proposal even more appealing to them.
I hope you will consider
my opinion and suggestions.
Yours faithfully,
Sofie Sony
Sample 7
You
should spend about 20 minutes on this task.
You
have bought some clothing online and are not satisfied with your purchase.
Write
an email to the company that you bought the clothing from. In your email,
· give
details of the purchase
· describe
the problem
· explain
why you need a replacement urgently
Write
at least 150 words.
You
do NOT need to write any addresses.
Begin your email as follows:
Dear
Sir or Madam,
Model Answer 1:
Dear Sir or Madam,
Last week I bought some
t-shirts and trousers from your online store, but I just do not think that I am
fully satisfied with the purchase I made. The purchase included four t-shirts
and three pairs of trousers which I was planning to use later as my summer
outfits. I used my credit card to pay for those clothing items, and the online
receipt number is GA- 5487.
Two of the t-shirts were
supposed to be of a round-neck collar while the other two were supposed to have
a regular collar. But, when they arrived, I found all of those t-shirts to have
round-neck collars. Not only that but also they were not in the colours that I
chose when ordering them. In fact, I wanted two of them to be of light
navy blue colour and the remaining two black, but they all came out to be
regular blue, instead. As for the trousers, two of them seem to be smaller
sizes than what I actually ordered.
So, please replace them at
your earliest convenience because I do not really have any decent summer
dresses to use this coming summer. If I do not hear from you within the next
seven days, I would be forced to lodge a complaint to the "Consumer Rights
Commission" office.
Thank you in advance.
Yours faithfully,
Amal Buksha
Model Answer 2
Dear Sir or Madam,
I purchased an M-size blue
woollen sweater from your online store (Order # E1208750) on February 20th. The
item was delivered to me on February 24th, but unfortunately, I am not
satisfied with the product that was delivered to me. I am hoping that you will
replace the product urgently.
The issue with the sweater
is that it is a different colour and size from what I ordered. Instead of the
blue medium-sized sweater, I received a black sweater in size L. Since I
specifically ordered a blue medium-size sweater, that must be a mistake made by
one of your staff. I ordered the sweater for an upcoming event next week,
so, I urgently require a replacement.
I kindly request that you
arrange for the correct item to be sent to me as soon as possible. Please let
me know how to proceed with returning the incorrect item.
I appreciate your prompt
attention to this matter. Looking forward to your response.
Yours faithfully,
Amelie Tennyson
Sample 8
You
should spend about 20 minutes on this task.
You
visit a sports centre regularly, and there is a problem with the changing rooms
in it. You have complained about it several times but with no success.
Write
a letter to the manager of the sports centre. In your letter,
· describe
what the problem with the changing rooms is
· say
what happened the last time you complained
· explain
what you want the manager to do
Write
at least 150 words.
You
do NOT need to write any addresses.
Begin your letter as follows:
Dear
Sir or Madam,
Model Answer:
Dear Sir or Madam,
In recent weeks, we have
found some issues with your otherwise well-managed sports centre, and I just
thought that it was the time to bring those problems to your attention to
ensure the reputation of your famous sports centre and the comfort of its users.
Now, let me explain the
issues one by one. The first issue is that some of the doors of the changing
rooms do not lock properly - probably because the lock systems have worn out or
become old due to excessive use. Another problem is that sometimes, a foul
smell hits us as soon as we enter those rooms either because they are not
cleaned properly or do not get properly “deodorized”.
Of course, I have already
complained to the supervisor, in charge of the maintenance of your sports
centre, a couple of times, but it looks like the issues have not exactly been
addressed or solved. The last time I complained to him was two months ago, and
despite his promise to fix the issues, nothing significant has been done.
Therefore, I would
appreciate it if you take the necessary steps to solve the problems, mentioned
above, at your earliest convenience so that we all can get back to enjoying our
time at your establishment, again, like we always did in the past.
Yours faithfully,
Miranda Blake
Sample 9
You
should spend about 20 minutes on this task.
A magazine wants to include
contributions from its readers for an article called 'The book that influenced
me most’.
Write
a letter to the editor of the magazine about the book that influenced you most.
In your letter,
· describe
what this book was about
· explain
how this book influenced you
· say
whether this book would be likely to influence other people
Write
at least 150 words.
You
do NOT need to write any addresses.
Begin
your letter as follows:
Dear
Sir or Madam,
Model
Answer 1:
Dear Sir or Madam,
A recent announcement in
your magazine for an upcoming article of yours, titled “The book that
influenced me most”, has motivated me to write a few words about a book that
had influenced my thoughts very significantly. The name of the book is "My
Journey to a Bigger Journey".
The book was about how a
person from a very “humble” family background eventually became the president
of a country. It was more like a “biography”, and the author, and also the main
character in the book, so beautifully wrote about his struggles and life
experience before reaching the pinnacle of success. The book also has many
motivating stories and pieces of useful advice.
Until I read the book, I
had a habit of virtually blaming anything and everything around me for the bad
or negative things that were happening to me. As a result of this, I couldn’t
really see my own shortcomings or my faults that were hindering my success.
But, after reading that book, I finally got a chance to look at myself – my own
negative thoughts and behaviour problems that are – and thereby changing my
overall outlook on the world and people around me.
So, it was a great book
indeed, and if it could change a negative person like me, it sure could change
many others as well.
I hope you would mention
this book in your article.
Yours faithfully,
Anjali Prabhakar
Model Answer 2:
Dear Sir or Madam,
I recently came across
your request for readers' contributions for the article ‘The Book That
Influenced Me Most’, and I would love to share my experience with a book that
had a profound impact on my life—"To Kill a Mockingbird" by Harper
Lee.
This novel, set in the
American South during the 1930s, follows the story of a young girl named Scout
Finch as she navigates issues of racial injustice, morality, and compassion.
Through the eyes of Scout, the reader witnesses her father, Atticus Finch,
defend an innocent black man falsely accused of a crime. The book powerfully
addresses themes of prejudice, empathy, and standing up for what is right.
Reading this book deeply
influenced my perspective on social justice and the importance of treating
others with kindness and fairness. It taught me that true courage is not about
physical strength but about standing by one’s principles, even in the face of
adversity. Since reading it, I have become more conscious of fairness and
inclusivity in my daily life.
I strongly believe that To
Kill a Mockingbird has the power to influence other readers in the same way it
influenced me. Its messages remain relevant in today’s world, encouraging
people to challenge discrimination and develop empathy for others. I would highly
recommend it to anyone looking for a book that can change their outlook on
life.
Thank you for considering
my contribution. I look forward to reading the article.
Yours faithfully,
Edith Redford
Model Answer 3:
Dear Sir or Madam,
I am delighted to notice
that your magazine has invited readers to share their thoughts on the book that
influenced them the most. For me, that book is 'The Diary of a Young Girl' by
Anne Frank.
This deeply moving diary
offers a firsthand account of Anne’s life as a Jewish teenager hiding from the
Nazis during World War II. Her reflections on fear, hope, love, and human
resilience are profoundly touching. What makes her story even more powerful is
her ability to find beauty in small moments despite the horrors surrounding
her.
Reading this book changed
my perspective on life. It taught me the importance of gratitude, optimism, and
standing up against injustice. Her words, so full of wisdom and maturity beyond
her years, made me appreciate the freedoms I often take for granted. I now
strive to approach life with more kindness and empathy, inspired by Anne’s
unwavering belief in the goodness of people.
This book is not just a
historical account; it is a testament to the resilience of the human spirit. It
has the power to influence anyone who reads it, regardless of age or
background. I strongly believe that if more people read Anne’s diary, the world
would be a more compassionate place.
Thank you for considering
my contribution.
I hope more readers will
discover this remarkable book through your article.
Yours faithfully,
Summer Lancaster
Sample 10
On a recent holiday you lost a valuable item. Fortunately, you
have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your
letter:
• Describe the item you lost
• Explain how you lost it.
• Tell the insurance company what you would like them to do.
Dear Sir or Madam,
I am writing in connection with a laptop I lost last weekend which was under
the travel insurance with your company.
That was the ‘HP’ brand laptop which
I bought last month with a price of USD 650.00. It was black colored and with
the latest i-7 core processor technology covering 2 years of warranty.
I have visited Goa to spend my
yearly holiday along with my entire family member. The laptop was stolen from
my hotel room where we were at sea beach. It is to be mentioned here that the
room was locked during that time. After returning I found myself in this
unpleasant situation and contacted to the hotel authority immediately and made
a serious complaint. Moreover, I have made a General Diary to the nearest
police station for the same reason. The copy of the GD is enclosed here.
Therefore, I request you to
properly investigate the matter and arrange to pay the claimed amount under
insurance by a cheque at an early date so that I can purchase a new one. Your
early action in this regard will be highly appreciated.
Yours faithfully,
John Jolly
(195 words)
Sample 11
You travelled by plane last week
and your suitcase was lost. You have still heard nothing from the airline
company.
Write to the airline and
• explain what happened
• describe your suitcase and tell them what was in it
• find out what they are going to do about it
Dear Sir / Madam,
I am writing to you regarding my
suitcase, which was lost on the British Airways flight from London to New York
(BA123) on January 2nd. When I realized the loss on my arrival in New York I
reported it to the counter staff. The agent promised to give my hotel a call
within the next hours, but unfortunately this did not happen. I have contacted
British Airways numerous times since by phone without being able to locate the
suitcase.
My suitcase is made of dark blue
fabric with black handles and a single. It contains clothing, presents for
friends I will visit and photographic equipment I was planning to use on my
trip. I already had to buy some cloths and toiletry for which I attached the
receipt to this letter expecting you to refund my expenses.
I hope this matter can be resolved
very soon as I plan to continue my trip to California on the 7th of January and
will no longer be able to pick up the suitcase in New York after this date. You
can reach me on my mobile 123456789.
Yours Faithfully,
Chuck Berry
(193 words)
Question 1
You and your friends ate a
meal at a restaurant to celebrate a special occasion, and you were very pleased
with the food and service.
Write a letter to the restaurant
manager. In your letter:
• Give
details of your visit to the restaurant
• Explain
the reason for the celebration
• Say
what you liked about the food or service
Write at least 150 words. You do
NOT need to write any addresses.
Begin your letter as follows:
Dear Sir/ Madam,
Dear Sir or
Madam,
I am writing this letter
to let you know how pleased I and my friends are after celebrating my friend’s
27th birthday at your restaurant.
By the way, we were
planning to celebrate my friend’s birthday at another place, but we had to
change our plan at the eleventh hour for some reason. But, after coming to your
restaurant and seeing how you have flawlessly planned for the birthday, I am so
glad that we actually went to your place.
Anyway, the seating
arrangement for so many guests was just perfect. The foods and desserts were
just outstanding as they tasted like they were so fresh and right out of the
oven. In fact, I would never forget the chewy taste of those mushrooms which
were cooked with Italian pasta. And, as for the services, all of your staff
members were courteous and professional, and some of them even went out of
their ways to write few poetry lines to cheer up our birthday boy.
So, all in all, we all had
a great time at your restaurant, and we sure would like to come back again in
future.
Yours faithfully,
Shyam Sunder
Practice questions
Question 1
You and your friends ate a
meal at a restaurant to celebrate a special occasion, and you were very pleased
with the food and service.
Write a letter to the restaurant
manager. In your letter:
• Give
details of your visit to the restaurant
• Explain
the reason for the celebration
• Say
what you liked about the food or service
Write at least 150 words. You do
NOT need to write any addresses.
Begin your letter as follows:
Dear Sir/ Madam,
Question 2
You have been invited to
attend an admissions interview for a prestigious college. Unfortunately, you
cannot come at the proposed time due to a previous appointment.
Write a letter to the admissions
tutor and explain your position. In your letter:
• Introduce
yourself and state your interest in the program
• Apologize
and offer to come at a different time
• Ask
how long the interview will be and if you will have to take an exam
Write at least 150 words. You do
NOT need to write any addresses.
Begin your letter as follows:
Dear Sir/ Madam,
Question 3
Your local newspaper
published an advertisement asking people to offer time for local environmental
initiatives in your area.
Write a letter to the project
manager to offer your help. In your letter:
• Describe
a local volunteer project that you are passionate about
• Explain
what you would like to do to help
• Suggest
how to gather more support for the cause
Write at least 150 words. You do
NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
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