SECTION 2: Questions 15 - 27
You
should spend about 20 minutes on Questions 15-27,
which are based on Reading Passages below.
Write
answers to questions in boxes 15-27 on your answer sheet.
GT
Reading Sample - "Marketing advice for new businesses" & "Working
Time Regulations for Mobile Workers"
Read the text below and answer Questions
15-20.
Marketing advice for new businesses
If
you’re setting up your own business, here’s some advice on getting customers.
Know where your customers look
Your customers aren’t necessarily
where you think they are. So if you‘re advertising where they’re just not
looking, it’s wasted money. That’s why it pays to do a bit of research. Every
time someone contacts your company, ask them where they found out about you.
And act on this information so you’re advertising in the right places.
Always think like a customer
What makes your customers tick? Find
out, and you’re halfway to saying the right things in your advertising. So take
the time to ask them. A simple phone or email survey of your own customers,
politely asking why they use you, what they really like and what they don’t, is
invaluable.
Make sure customers know you’re there
If a customer can't see you, they
can't buy from you. There are loads of opportunities to promote your business —
print, press, direct mail, telemarketing, email and the internet — and using a
mix of these increases your chances of being seen (and remembered).
Ignore your customers and they’ll go
away
It sounds obvious, but companies who
talk to their customers have much better retention rates than those that don’t,
so it’s worth staying in touch. Capture your customers’ email addresses
upfront. Follow up a transaction to check they’re happy with the service and,
if possible, send them updates that are helpful, informative and relevant.
Know what works (and what doesn’t)
Do what the professionals do, and
measure all your advertising. That’ll tell you what you’re doing right - and
where there’s room for improvement. You never know, it might just throw up some
information that could change your business for the better.
Remember word-of-mouth: the best
advertising there is
A recent survey found that consumers
are 50% more likely to be influenced by word-of-mouth recommendations than by TV
or radio ads. So your reputation is your greatest asset. If your current
customers are impressed with your company, they’ll be more inclined to
recommend you to others. On the flip side, if they experience bad service they
probably won’t complain to you - but you can be sure they will to their
friends.
Questions 15-20
Complete the sentences below.
Choose ONE WORD ONLY from the text for each answer.
Write your answers in boxes 15-20 on your answer sheet.
15. Some ………………………… will help you to
discover the most effective places to advertise.
16. A ………………………… of your customers will show you how they feel
about your company.
17. A ………………………… of forms of advertising will make it more likely
that potential customers will find out about you.
18. lf you can, provide customers with useful ………………………… about
your business.
19. Measuring the effects of your advertising can give you
………………………… that will improve your business.
20. Success in finding new customers largely depends on your
………………………… .
Read the text below and answer Questions 21-27.
Working Time Regulations for Mobile Workers
These
rules apply to drivers and crew of heavy goods vehicles or public service
vehicles. The rules limit the amount of time that can be worked.
Those
defined in the Regulations as being self-employed are currently not covered by
the Regulations.
What are the limits?
• An average of 48 hours' work per week.
• In any single week up to 60 hours can be worked so long as the 48-hour
average is maintained.
• Night work is limited to 10 hours per night, unless there is a
workforce agreement to work longer.
• Statutory annual leave and any sick leave and/or maternity/paternity
leave counts as working time.
What counts as work?
In general, any activitie performed in connection with the transport operation
count as work, for example, driving, loading/unloading and those checks that
are the responsibility of drivers, such as checking lights, brakes, etc. There
are a number of periods of time that do not count as work, for example,
travelling between home and your normal place of work, lunch or other breaks
and periods of availability.
Periods
of availability are periods of time during which the mobile worker is not
required to remain at their workstation but is required to be available for
work, the foreseeable duration of which is known about in advance, for example:
• Delays at a distribution centre.
• Reporting for work then being informed that no duties are to be
undertaken for a specified period.
• Accompanying a vehicle being transported, for example by train.
A
period of availability can be taken at the workstation. Providing the worker
has a reasonable amount of freedom (e.g. they can read and relax) for a known
duration, this could satisfy the requirements of a period of availability.
Situations
when a period of time should not be recorded as a period of availability:
• Hold-ups due to congestion, because the driver would be stopping and
starting the vehicle.
• Frequently moving up within a queue (e.g. waiting within a queue to
load or unload) every other minute.
Questions 21-27
Complete the notes below.
Choose ONE WORD ONLY from the text for each answer.
Write your answers in boxes 21-27 on your answer sheet.
Working Time Regulations for Mobile Workers
These apply to people working on lorries,
buses, etc.
They don't apply to 21 …………………….…… workers.
Maximum working hours: 60 hours a week, provided the 22 …………………….……
is no more than 48 hours.
Night work can be more than 10 hours with the 23 …………………….……
of the workers.
Work includes driving, loading and unloading, and carrying out various 24 …………………….…… of
the vehicle.
Periods of availability include:
going on a 25 …………………….…… or other
form of transport with a vehicle
a period at the workstation when the driver has some 26 …………………….……
might count as a period of availability
Periods of availability exclude:
time spent stopping and starting the vehicle when 27 …………………….……
causes delays being in a queue, e.g. in order to load or unload.
Answer:
15. research
16. survey
17. mix
18. updates
19. information
20. reputation
21. selfemployed/ self-employed
22. average
23. agreement
24. checks
25. train
26. freedom
27. congestion
SECTION 2: Questions 15
- 27
You
should spend about 20 minutes
on Questions 15-27, which are based on Reading Passages below.
Write
answers to questions in boxes 15-27 on
your answer sheet.
GT Reading Sample - "Courses Available at North Coast
College Campuses" & "Information
on Photocopying"
Read
the text below and answer Questions
15-21.
Courses
Available at North Coast College Campuses
Agriculture
Specialist agriculture centres of the North Coast College offer courses ranging
from agricultural skills to beef production, horse studies and rural
management. The Wollongbar Campus is renowned for its Tropical Fruit Growing
program and has introduced modules on macadamias, bushfoods and coffee
production. Taree offers the Veterinary Assistant program and has introduced
`Agristudy’, which enables students to learn flexibly and by correspondence,
using a mixture of ‘student learning guides, telephone tutorials, information
sessions and workshops. Mullumbimby has the popular Rural Business Management
program, which can also be studied by correspondence. Grafton, meanwhile,
offers traineeships in agriculture including Beef and Dairy.
Health
programs
The continued promotion of healthier living within the community
has seen an increase in fitness awareness and a need for trained staff in the
Fitness and Sport industries. Fitness Instruction courses are offered at Tweed
Heads and teach students how to put together and lead a safe fitness program.
Lismore offers the Aged Support program and Port Macquarie offers
the Early Childhood Nursing program. These courses give you the theoretical
skills, knowledge and practical experience needed to work in a variety of
residential and community-based health care institutions. For students
interested in working in the Remedial Health Care industry, Kingscliff is a
specialist centre for the Natural Therapy Diploma and has a health clinic on
campus.
Environmental
Studies
The Environmental Studies courses offered by the North Coast
College have been developed to help students increase their awareness and
understanding of environmental issues and to enable them to determine their
environmental impact. The Environmental Practice course, which includes Coastal
Management, is offered through Ballina campus.
For people interested in working to restore degraded natural
forests, the North Coast College offers the Forest Regeneration course at
Casino. This course can provide a pathway for students into the Natural
Resource Management Diploma at university. Marine Industry Management programs
are offered at Coffs Harbour.
Questions 15-21
Look at the following list of campuses (Questions 15-21) and the fields of study below.
Match each campus with the field of study available there.
Write
the correct letter A-K in
boxes 15-21 on
your answer sheet.
15.
Wollongbar
16. Grafton
17. Tweed Heads
18. Lismore
19. Port Macquarie
20. Ballina
21. Coffs Harbour
Fields of Study
A. forest restoration
B. banana cultivation
C. horse breeding
D. infant illness
E. elderly care
F. fish farming
G. herbal therapy
H. cattle farming
I. beach protection
J. animal health
K. recreation programs
Read the text below and answer Questions 22-27.
Information on Photocopying
Information Services provide a Prepaid Services Card system for
student and staff use of photocopiers and
associated equipment in the Library, and use of laser printers in B Block. The
same system has recently been installed in the Student Representative Council
(SRC) for use with photocopiers there.
The system uses a plastic card similar to a keycard. Each card,
called a ‘Prepaid Services Card’, has a unique, six-digit account number that
accesses the system. Initially, students and other users will have to purchase
a Prepaid Services Card from a teller machine located in the Library or B Block
Computer Labs. The Prepaid Services Card costs $2.00. It is important that you
keep a record of your card’s account number and sign your name or write your
student ID number on the card.
Users prepay for Library, Computer Lab or SRC services by adding
value to their Prepaid Services Card. There are no refunds, so only add value
for the amount of prepaid services you intend to use. The maximum amount of
prepaid services or value that can be added to a card is $50.00.
Two note and coin teller machines have been installed, one in the
photocopy room on Level 2 of the Library and the other in the B Block Computer
Labs. These teller machines accept any denomination of coins or notes up to
$50.00. The SRC has a smaller, coin only, teller machine.
When a new card is purchased, the Library and B Block Computer
Labs teller machines automatically issue a receipt to the user. However, when
adding credit to your existing card the printing of receipts is optional.
For added security, a card user may choose to allocate a PIN or
Personal Identification Number to their Prepaid Services Card. The PIN must
then be entered each time the card is used.
Questions 22-27
Do the following statements agree with the information given in the passage -
"Information on Photocopying"?
In boxes 22-27 on your answer sheet write
TRUE if
the statement agrees with the information
FALSE if the statement contradicts the
information
NOT GIVEN if there is no information on this
22.
Prepaid Services Cards are in use in three locations.
23. You can only buy a Prepaid Services Card
at the Library.
24. The smallest amount that can be added to
the Prepaid Services Card at the Library teller machine is $5.
25. The Prepaid Services Card can be used to
pay library fines.
26. Notes and coins can be used in all
teller machines.
27. A PIN is allocated when you purchase
your Prepaid Services Card.
Answer:
15. B
16. H
17. K
18. E
19. D
20. I
21. F
22. TRUE
23. FALSE
24. NOT GIVEN
25. NOT GIVEN
26. FALSE
27. FALSE
SECTION 2: Questions
15-27
You should spend about 20 minutes on Questions 15-27, which are based on Reading Passages below.
Write answers to questions in
boxes 15-27 on your answer sheet.
Shop for bestsellers
GT Reading Sample - "Hot Vegetables This Summer" & "Seven Tips to Nail a Skype
Interview"
Read the text below and answer Questions 15-20.
Hot
Vegetables This Summer
The following is a list of
vegetables that will be hot this summer season:
Shop for bestsellers
1. Arugula
Arugula
is an excellent source of folate and vitamin C. Although arugula is typically
mildly flavored, larger leaf varieties can have a more peppery, almost hot
taste than the smaller, softer leaf variety, so choose your arugula
accordingly! Arugula is typically best served in a salad with olives,
hard-boiled eggs, onions and salty cheeses.
2. Avocados
Although
available year round, avocados are at their peak in the summer months! Touted
most frequently for their high quantity of good fat avocados are also an
excellent source of potassium, folate and vitamins C and B6. To pick the
perfect avocado, look for those that have a uniform and unblemished skin that
gives gently when pressed.
3. Cucumbers
A
member of the squash family, cucumber’s high water content makes it a
refreshing addition to summer menus. Cucumber is also a good source of vitamin
C and silica, which is important for connective tissue health and also does
wonders for the skin (both when ingested and applied topically to reduce
swelling or redness). In additionn, the skin of the cucumber is a great source
of fiber, potassium and magnesium.
4. Eggplant
Although
it is assumed that an eggplant would have a purple skin, eggplants can come in
just about any shade from black to a near-translucent white. Although selecting
an eggplant is easy enough – again, just look for those with smooth, taut skin
and those that feel heavy for their size -cooking can be a little bit more
complicated. If the eggplant is young, the skin is edible, but if it’s a little
bit older, the skin will taste bitter and is best removed.
5. Kohlrabi
Often referred to as cabbage turnip, this green vegetable looks almost like an
oversized radish, complete with a ball-like bulb and bushy sprouting leaves.
When selecting a kohlrabi, look for smallish, firm bulbs less than 3 inches in
diameter. Kohlrabi is an excellent source of vitamin C as well as potassium.
When raw, it can be added to salads and vegetable platters or served as relish.
When cooked, it can be steamed for inclusion in casseroles or hollowed out, and
stuffed with a meat or vegetable filling.
6. Mushrooms
Different types of mushrooms are available year around. With low sodium and fat
content and high levels of fiber and riboflavin, niacin, potassium and
riboflavin, mushrooms are an excellent way to add bulk to a meal without
dramatically changing the nutrition content of foods. When shopping for
mushrooms, they should be dry and firm and, if open, should have gills that are
intact and appear fresh.
7. Shallots
Of all the vegetables in the onion and leek family, shallots have one of the
highest concentrations of antioxidants. In addition, they have also shown to
have anti-bacterial, anti inflammatory, and anti-allergic properties. Shallots
are associated with a reduction in risk for several cancers, including those
affecting the liver and colon as well as heart disease and diabetes.
Questions 15-21
Fill in the blanks, using not more than TWO WORDS for
the text above.
Write
the answers in boxes 15–21 on your answer sheet.
15. The Arugula
you buy should be based upon what kind of a .................... you prefer.
16. If
the avocado feels slightly soft, then it is probably .................... .
17. Even
if you eat it, cucumbers are very beneficial for the ....................
.
18. It
is okay to ingest the skin of eggplant if the eggplant is ....................
.
19. The
Kohlrabi looks like a .................... that has grown much larger than
its normal size.
20. Adding
mushrooms is a great way to increase the .................... of the meal,
without compromising on its nutrition value.
21. In
this family of vegetables, shallots have the most densely packed
.................... .
Read
the text below and answer Questions 22-27.
Seven Tips
to Nail a Skype Interview
A. Look the Part
Do
your research: Check out the company’s website, Facebook page and Twitter feed
to get a feel for how employees dress and behave, then take your cues from that
when prepping for your interview.
Next, clean up. If
your at-home appearance leans towards the casual, take some time to polish up.
It’s always better to err on the side of freshly-scrubbed-even if you’re an
aspiring trek leader, carefully dressed in her best khakis.
Assuming your bottom half will be hidden under a desk, you may be tempted to
wear your favorite sweatpants, but it’s best to dress from head to toe. What if
you have to stand up to adjust your equipment?
B. Prepare Your Surroundings
Take
your call in a quiet, businesslike setting, ideally in a room with a door. Look
behind you, because that’s what they’ll see. A cluttered background may
distract your audience, not to mention send the wrong idea of your
organizational skills. Also, rid the area of personal items no need to share
too much information. A blank or neutral background is best, with a well
organized desktop.
Be sure to inform
anyone else at home about the meeting; you don’t want to be interrupted by a
sudden blast of stereo music or someone bellowing your name.
C. Practice It First
Your
first few video calls are bound to feel awkward as you figure out where to
look, what to do with your hands, or how loudly to speak. But it’s easy to work
out those kinks ahead of time. Conducting a practice interview with a friend
can be very helpful; record it so that you’ll have an accurate idea of how you
come across on video,” advises Cheryl Palmer, career coach and owner of Call to
Career, a career coaching service.
D. Don’t Forget to Smile!
At
an in-person interview, you’d naturally smile upon arrival, and try to keep a
pleasant facial expression for the duration.
It’s more difficult
to do this with a remote interview. Lacking a ‘live’ person in front of you,
and sidetracked by thoughts of equipment or cameras, you might be less likely
to smile reflexively. If that’s the case, you can seem like you’re staring
wide-eyed at the camera. Smiling is the best way to break the ice and develop
rapport with your interviewer.
E. Stay Present
One
may suggest interjecting listening sounds (“hm,” or “yes”) as your interviewers
speak. In addition to making your conversation more pleasant, it also reassures
the other party that the technology is functioning correctly and you are,
indeed, still listening. And even though they can’t see you, never tinker with
your computer during a call.
F. Go Ahead and Cheat
One
advantage to a video interview is that you don’t have to remember everything
you want to mention. You can have notes in front of you-without your
interviewer knowing. Place your resume in front of you, news about the company,
questions you want to ask and potential talking points.
Of course, you don’t want to be reading off the page verbatim, so make sure you’re familiar with your material.
G.
Address Tech Problems Immediately
When you’re relying on video equipment, there’s a good chance you’ll experience
a technical glitch: a weak connection, interference or garbled signals.
You may hesitate to draw attention to the problem, but you don’t
want to give an inaccurate answer because you didn’t understand the question.
If you’re getting too many blips, it’s good to stop the call and redial.
Questions 22-27
Choose the right answer for each of the questions below.
Write the correct letter, A, B, or C, in boxes 22–27 on your answer sheet.
22. When
dressing for the interview -
A. since the interview is from home, you may dress
casually.
B. check how the company employee dresses at work and get
an idea from there as to how to dress for the Interview.
C. although you will be seated, it is good to wear formal,
laced shoes.
23. For
your surroundings during the interview, you should:
A. lock the door to keep interruptions out
B. ensure the background is not cluttered, because it
could be distracting for you and your audience.
C. inform others at your home that you will be at an
interview.
24. As
you practice the call, you may find:
A. your friend with whom you practice is very helpful.
B. all the kinks can be rectified before the actual
interview.
C. initially you will not know what to look at.
25. The
point about smiling during an interview is:
A. it develops rapport with the interviewer.
B. it is not more difficult to smile during a remote
interview.
C. since you are side-tracked by thoughts of cameras and
equipment, you are only able to smile reflexively.
26. One
advantage of a video interview is:
A. you can cheat the interviewer.
B. since you cannot read off the page verbatim, you should
commit the points to memory.
C. you need not memorize all that you want to ask.
27. The
thing about technical glitches during video interviews is that:
A. they should be fixed immediately before they get
worse.
B. you should hesitate before drawing attention to
the problem.
C. if there are too many blips, it is better to stop
the call and re-dial.
Answer:
15. flavour
16. perfect
17. skin
18. young
19. radish
20. bulk
21. anti-oxidants
22. B
23. C
24. B
25. A
26. C
27. C
SECTION 2: Questions
15-27
You should spend about 20 minutes on Questions 15-27, which are based on Reading Passages below.
Write answers to questions in
boxes 15-27 on your answer sheet.
Shop for bestsellers
GT Reading Sample - "Should you pay someone to write
your CV?" & "Starting
a new job"
Read the text below and answer Questions 15-20.
Should you
pay someone to write your CV?
In my view, the belief that the individual is the best person to
write their own CV is not always true. Although many people can write their own
CVs, and do it well, others struggle with a variety of problems initially, such
as not knowing how to structure a CV or how to highlight their most relevant
strengths.
Shop for bestsellers
Through in-depth consultation, a professional CV writer can help
identify exactly what is necessary for a particular role, cut out unnecessary
or irrelevant details, and pinpoint what makes the individual stand out. This
level of objectivity is one of the major benefits of working with a
professional writer. It’s often difficult to stand back from your own career
history to assess what’s relevant or not, or to choose the most appropriate
qualities.
If you do choose to work with a professional CV writer, here are
some tips:
Ask for a CV writer who has experience in your sector. HR
professionals and recruiters with relevant experience can also have valuable
insights into what companies are looking for.
Look for someone who’s prepared to take the time to find out your
core qualities, who can choose exactly the right words for maximum impact and
who understands what and where to edit. Ask to see samples of their work or use
personal recommendations before you choose a CV writing service.
You’ll probably need to answer an in-depth email questionnaire or
be interviewed before any writing actually starts. The more you can give your
CV writer to work with, the better, so the promise of a quick turnaround time
isn’t always going to result in the best possible CV. Take the time to think
about and jot down your career aims, your past successes, and the value you
bring, before you start the whole process. Your CV will probably be used as a
springboard for questions at interview, so you need to make sure you feel happy
with the way it’s being written and with the choice of words. Being involved in
the writing process means your CV sounds authentic.
Questions
15-20
Complete the sentences below.
Choose ONE WORD ONLY from the text for each answer.
Write your answers in boxes 15-20 on your answer sheet.
15.
Some jobseekers have difficulty with their CV because they have not learnt
which qualities they should .................... .
16. Professional CV writers know which
.................... are best left out of the CV.
17. CV writers with knowledge of a
particular field of work often provide useful .................... about
the skills firms expect from job applicants.
18. It is advisable to request .................... of
what a professional CV writer has previously produced.
19. Professional CV writers often ask
jobseekers to work through a .................... as a first step.
20. If the jobseeker assists the
professional writer, the tone of the CV will be ....................
Read the text below and answer Questions 21-27.
Starting a
new job
First impressions really do last, so it’s important you perform
well on your first day in the new job. Here are our top tips that will help you
sail through your first day with ease.
A new job is a great opportunity to hit the reset button. If you
got into the habit of skipping breakfast at your last job, fit it in now or
experiment with getting a workout in before going to the office. Having a
routine you like and sticking to it definitely impacts on your overall
happiness.
You’ve probably already been into the office for an interview, so
you’ll have some idea of what the dress code is. While you definitely want to
feel comfortable, it’s best to play it safe, leaning towards a smarter and more
polished look on your first day.
You don’t want to be late, but getting to the office way too early
can also potentially upset not only your schedule but other people’s too. A
good rule of thumb is to try and arrive 15 minutes ahead of the agreed start
time.
Accepting an invite to lunch with your boss and co-workers will
allow you to get to know the people you’ll be working with on a more personal
level. It will also help you get a handle on personalities and work styles. To
ensure the lunch goes well, have a few conversation starters in mind. That way,
if the talk dries up, you can get it going again.
One of the big outcomes of going through a job search is you learn
loads about yourself. In particular, you learn what you want and don’t want,
and what skills you bring to the table. With this new-found understanding, take
some time over the initial period to think about what goals you have for your
new role. In identifying these early on, you’ll be one step closer to
positioning yourself for success.
It’s important that you approach your new job with an open mind,
and that you’re ready to soak it all in. Be patient with yourself as you figure
out how you fit in, and make sure you understand the way things are done before
rushing into giving suggestions on improvements.
Remember they hired you for a reason, so smile, relax a little and
enjoy the first day of your next big thing.
Questions 21-27
Complete the notes below.
Choose NO MORE THAN TWO WORDS from the text for each
answer.
Write your answers in boxes 21-27 on your reading answer sheet.
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How best to tackle a new job
The
first day
• Before arriving at work
- try out a different morning 21 ....................
that will create a sense of well-being.
- make sure your chosen outfit conforms to the company’s 22 ................... .
• If you eat with colleagues at midday:
- it will provide information on their 23 .................... and the way they
operate.
- it may be wise to prepare some 24 .................... to
help the interaction flow.
During
the first few weeks
• Work out some 25 .................... and
how to go about fulfilling them.
• Try to keep a completely 26 .................... as
you settle into the post
• Avoid making proposals at 27 .................... too
soon.
Answer:
15. highlight
16. details
17. insights
18. samples
19. questionnaire
20. authentic
21. routine
22. dress code
23. personalities
24. conversation starters
25. goals
26. open mind
27. improvements
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